LEGAL MATTERS
policies & procedures
POLICIES & PROCEDURES
Conflict of Interest
Equity Trust has adopted and implemented a Conflict of Interest Management Policy that complies with the provisions of the FAIS Act.
You can send an e-mail to info@equitytrust.co.za to request a copy of our Conflict of Interest Management Policy.
Complaints Management
Should you wish to pursue a complaint against a key individual or representative of Equity Trust, you should address the complaint in writing to us at complaints@equitytrust.co.za. You can also request a copy of our Complaints Management Policy from the same e-mail address.
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If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or Share Call number 0860 663 274. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
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Treating our Clients Fairly (TCF)
TCF is a set of principles introduced by the Financial Sector Conduct Authority (FSCA) to aid and underpin existing financial services legislation aimed at protection of consumers and clients.
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At Equity Trust we value our relationship with our clients and we acknowledge that without any clients we would not have a business. The TCF principles are embedded in our culture and we continuously strive to enhance the quality of our service offerings to clients and also through our interaction with contracted product suppliers.
Privacy Policy
For the purposes of our website, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act").
We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
Promotion of Access to Information Policy
You can send an e-mail to info@equitytrust.co.za to request a copy of our POPIA and PAIA manual.
This information manual provides an outline of the types of records held by Equity Trust and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 ("The Act").
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Please use this link to access the Guides developed by the Information Regulator in each of the 11 official languages, to assist a person on how to access his or her personal information: